From January through April, I featured one staff department in each monthly post. This month rounds out those features. – and then draws back to see the assembled staff, putting grateful and humble words on the remarkable engine that these individuals become as we work together for you.
The NITA people featured this month are the ones who support all of the others you have met to date. The Business Services and Administration groups support every person in Programs, Publications, Sales & Marketing, and Finance. We also feature Claire Tompkins, who arrived after we featured her group in January.
There’s that pesky word, “Administration.” Don’t be fooled. These two groups are coaches, advocates, and communicators who contribute to the tone for our staff’s tremendous spirit of collaboration and quality. Said another way, these folks will make copies, answer a quick question, jump up to help with the sound system, or entertain and calm concerns, for all of our staff members and faculty. They lead by intelligence and strategic insight. They also lead with humility by modeling teamwork in their own behaviors. I salute these folks for all three of those reasons. Thanks to them and to all the staff, we remain focused on our corporate goals at the same time that our work is distributed among us. Everyone can lead; good ideas arise from every quarter; and we have each other’s backs — all regardless of rank.
This makes NITA “Central” a strong center of gravity for NITA’s nationwide teaching, bespoke published and broadcast content, and spontaneous creativity. You do it; we give you tools and back you up.
Please meet them below, in their own words.
Business support can be described as a jack of all trades. Being the first face people see at our headquarters, as well as the first voice they hear over the phone, I am able to subconsciously adapt to the subject, and thus I represent NITA on many different levels.
NITA is always growing and adapting to new technology, so it’s exciting to see how our methods drawn from or founders still mesh with new ideas. I love being able to connect with lawyers and to see firsthand how our programs make a difference in so many lives.
Associate Executive Director, Operations
I keep the trains moving, operationally on a day-to-day basis and also strategically look at short-term and long-term goals and objectives of the organization. We have a well-oiled machine. Of course we still have hiccups. I’m here to brainstorm and help problem-solve issues, create and implement ideas to be efficient and effective, and inspire our staff to push beyond what they think we are capable of. I’m a big promoter of taking risks and learning from them.
Advocacy! Helping lawyers become better advocates helps create better systems. Seeing our attendees grow in confidence over the course of program is phenomenal. Watching our staff raise the bar all the time with quality and innovation is fulfilling. The relationships and collaboration in our community are what makes us family. I enjoyed my interview on these values of NITA for “Asked and Answered”. I hope you will read it!
Lead Business Support
My focus at NITA is customer service, specifically internal customer service. In short, I help make it easier for the staff to do their work. I ensure NITA’s business and workflow needs are translated to our outside web and database designers so that we can develop useful tools. I spend most of my time developing and testing these tools, creating efficiencies within our systems and training and assisting staff. I also oversee our external customer service efforts and policies.
NITA’s exemplary staff and dedicated faculty collaborate to achieve NITA’s mission to promote justice through the highest quality training and materials. I love my job because I get to find ways for NITA to be better, faster and more efficient as we strive to achieve our goals. Our future lies in our ability to stay agile and sustain growth while remaining loyal to our mission and community.
I see three distinct facets to my work with NITA.
1) Strategic Partner: Aligning HR business objectives with the overall NITA mission and the strategic business plan.
2) Employee Advocate: Building employee ownership of the organization by fostering organizational culture and climate.
3) Change Champion: Emphasizing the NITA mission, vision, core values, goals, and action plans.
I believe in NITA’s mission and what we do to help the adversarial system work better so that ultimately, justice is served. I get enormous satisfaction by helping to attract, retain, and develop our employees into great “owners” and leaders.
Director, Business Services
As Director of Business Services, I oversee our IT, Customer Service, Office and the NITA Education Center. I pride myself on being a hands-on working manager, giving our faculty and staff all the tools they need to do their jobs efficiently and effectively.
I see NITA in a period of transition related to incorporating technology, and inserting on-demand Studio 71 lectures/demos into our programs to supplement the invaluable live presentations. It involves using courtroom presentation technology to give our participants all the tools necessary to tell the full story of their cases and provide the most effective learning environment. I also see NITA continuing to evolve with smaller specialized programming either by location or specialty. In addition, now and extending into in the future, I see world-class faculty that mentor our participants into great, competent, skilled advocates for their clients and organizations. I see NITA evolve as publisher from printed textbooks/case files to E-publications and on-demand printing. Knowing that I help facilitate this on a daily basis and am involved in the evolution of our brand and product is an honor.
Program Administrative Assistant
My role is to help the Program Specialists with whatever they might need so that their programs run smoothly. My specialties are applying for Continuing Legal Education and doing the post-program CLE processing, drafting emails for the faculty and participants, and deciphering the faculty members’ reimbursements. The Programs Department is a tight-knit group and I love being a part of a team where we work hard but can also be friends.
I started at NITA just about 4 months ago and I knew from the moment I interviewed I was going to love it here. I asked the NITA staff who interviewed me what they liked best about working here and they all said essentially the same thing, “it’s a great place because everyone cares about what we do and with that common goal we work as a cohesive team.” It is fantastic to be part of a non-profit where people get excited about what we are doing and what we could do in the future. I think we will keep creating interesting programs in new places with new topics to engage attorneys across the country. By increasing our participants we will be able to offer more public service programs and provide Continuing Legal Education to attorneys who may not be able to afford it otherwise.
In one breath, this post extends my deepest thanks to every single member of our staff — each important, each valued. Valued by each other, and valued by our NITA network. Thank you..
Please lift your phone and say hello to our folks. You and they together make NITA what we are as we gaze together, forward, into our next 50 years.
Karen M. Lockwood, Esq.
President and Executive Director
National Institute for Trial Advocacy